Refund Policy

At Sparktopus Tools, we are committed to providing a smooth and satisfying experience for all our users. Please review our refund policy below to understand how we handle refund requests for our subscription services and additional features such as Ads Removal.

1. Subscription-Based Services

Sparktopus Tools offers subscription-based access to a collection of digital tools aimed at improving productivity, marketing, and everyday problem-solving.

1.1 Free Trials

If a free trial is available, we recommend taking advantage of it to evaluate our tools before committing to a paid subscription. Refunds are not provided once a trial period ends and payment has been processed.

1.2 Refund Eligibility

We may issue a refund under the following conditions:

• You experienced a technical issue that prevented access to the service, and our support team was unable to resolve it.
• You were billed incorrectly or charged multiple times.
• You canceled your subscription immediately after renewal and did not use the service during that new billing period.

1.3 Ads Removal

Ads Removal is an optional paid feature that eliminates advertisements from the Sparktopus Tools platform.
Refunds for Ads Removal are granted only if:

• You were charged for Ads Removal but did not receive ad-free access.
• You were charged due to a technical or billing error.

Ads Removal payments are non-refundable if the feature worked as expected.

1.4 Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after purchase.
• Unused time on an active subscription.
• Forgetting to cancel a subscription before it renews.
• Ads Removal that has already been successfully activated and used.

2. How to Request a Refund

To request a refund, please contact our support team within 7 days of the transaction. Include:

• Your registered email address
• Reason for the refund request
• Transaction details and any relevant screenshots

Contact Email: [email protected]

Refund requests are reviewed within 3–5 business days.

3. Disputes and Chargebacks

Before initiating a chargeback with your bank or payment provider, we urge you to reach out to us. Most issues can be resolved quickly through direct communication.

4. Policy Updates

Sparktopus Inc. reserves the right to modify this Refund Policy at any time. Changes will be posted on our website and take effect immediately upon publication.